The Project will maintain an open and accessible Grievance Redress Mechanism (GRM) throughout its life — during construction and into operations:
- Public concerns, queries, or complaints can be lodged through community, county, or project channels.
- A GRM Committee with community representation will receive and address feedback and concerns.
- A Grievance Response Committee will review and resolve cases through a fair and transparent process, with clear escalation options in line with national laws and best practice.